One thing both new and old managers find difficult to deal with is how to manage difficult conversations. Managers do not want to de-motivate employees or upset the status quo. Some managers may also want to be amicable and be seen as a ‘friend’. However, difficult conversations will inevitably occur and it is the responsibility of the managers to deal with this.
Our 1 hour 15 minutes training on managing difficult conversations is for any managers who may find dealing with difficult conversations (or people), difficult! The training focuses on the following:
Horror Stories
Type of Conversations
Case Study
Real Life Applications
Taking It Forward
This training is a good starting point to be able to not only deal with conflict effectively, but also make sure motivation remains high as well as a well-round working relationship with all.
One thing both new and old managers find difficult to deal with is how to manage difficult conversations. Managers do not want to de-motivate employees or upset the status quo. Some managers may also want to be amicable and be seen as a ‘friend’. However, difficult conversations will inevitably occur and it is the responsibility of the managers to deal with this.
Our 1 hour 15 minutes training on managing difficult conversations is for any managers who may find dealing with difficult conversations (or people), difficult! The training focuses on the following:
Horror Stories
Type of Conversations
Case Study
Real Life Applications
Taking It Forward
This training is a good starting point to be able to not only deal with conflict effectively, but also make sure motivation remains high as well as a well-round working relationship with all.
